Effective date: 2025-11-16
Welcome to Orin Digital, operated by Orin, LLC (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of orindigital.com and all services and digital products offered by Orin Digital.
By accessing the website or purchasing any service or digital product, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Service.
1. Services Provided
Orin Digital offers professional services including:
- Web design & development
- Brand identity & visual design
- UI/UX design, wireframes & prototyping
- Advertising management on Meta, Google, and third-party platforms
- Creative strategy consulting
- Onboarding forms & project intake systems
- Project communication via Slack, email, Notion, or other tools
- Digital products (templates, creative assets, marketing tools, downloadable files, and digital media)
Each project or digital product may have its own scope, timeline, and deliverables defined in an invoice, proposal, or written communication.
2. Digital Products
Orin Digital sells a variety of digital goods, including but not limited to:
- Branding templates
- UI/UX design kits and website templates
- Marketing tools, digital guides, and training materials
- Creative assets, graphics, and downloadable media
- Business-related digital files or resources
- Low-value digital tools and micro-products
- Instant-access digital content
Digital Product Delivery
All digital products are delivered through one of the following:
- Instant automatic download after payment
- Email delivery with download links
- Access to a customer dashboard or portal
- Secure link sent automatically or manually
Delivery is considered complete once the file is sent, accessible, or downloaded. We maintain logs of delivery for compliance and dispute resolution.
Digital Product Refunds
Due to the irreversible nature of digital files, all digital product sales are final and non-refundable.
The Client acknowledges that once a digital product is delivered, accessed, or downloaded, it cannot be returned.
3. Payment Terms
- Payments are processed securely through Stripe or other approved processors.
- All invoices must be paid before project initiation unless otherwise stated.
- For custom services: payments are final once work begins or deliverables are shared.
- For digital products: all sales are final.
- Chargebacks filed without valid reason constitute breach of contract.
Stripe Compliance
To protect both the business and customers, we follow Stripe’s security and compliance requirements, including:
- Secure, encrypted transactions
- Proof of project delivery or digital product delivery
- Retention of invoices, communication logs, and files for verification
- Fraud prevention screening and risk analysis
- Identity or purchase verification for suspicious transactions
Low-value transactions are processed normally and do not impact account risk when fulfilled properly. Orin Digital exclusively sells legitimate digital goods and creative services.
4. Client Responsibilities
The Client agrees to:
- Provide accurate information, content, and brand assets
- Respond in a timely manner to avoid project delays
- Grant dashboard access when needed (Meta, Google, hosting)
- Ensure submitted materials do not violate copyrights
- Communicate respectfully and professionally
Delays caused by the Client are not grounds for cancellation or refund.
5. Refund Policy (Services)
Because our work involves custom creative labor and digital deliverables, we do not offer refunds after project kick-off, onboarding, or delivery of any work.
No refunds will be granted for:
- Change of mind
- Switching direction mid-project
- Failure to use the delivered materials
- Project abandonment by the Client
6. Project Delivery & Timelines
Timelines depend on:
- Scope of work
- Client response time
- Submission of requested materials
- Project complexity
Client delays automatically extend deadlines. Orin Digital is not responsible for delays outside our control.
7. Revisions
The number of revisions included is stated in the proposal or invoice. Additional revisions or scope changes are billed separately.
8. Intellectual Property
A. Ownership of Final Deliverables
Upon full payment:
- The Client receives rights to the final design deliverables.
- Orin Digital retains rights to working files unless licensed separately.
B. Portfolio Rights
We may display completed work publicly unless the Client requests confidentiality in writing.
C. Third-Party Licenses
The Client is responsible for licensing any required fonts, stock images, or third-party assets unless stated otherwise.
9. Confidentiality
We protect all project data, brand assets, and communications. Any dashboard access (Meta, Google, hosting, analytics) is used solely for project purposes.
10. Advertising Management Disclaimer
If advertising services are provided:
- No performance or revenue guarantees are offered.
- Ad spend is paid directly by the Client to platforms.
- No refunds are provided for ad performance.
- We offer strategic guidance, not financial outcomes.
11. Legal & Liability Limitations
To the extent permitted by law:
- Orin Digital is not liable for indirect or consequential damages.
- We are not responsible for losses related to platform actions or downtime.
- Total liability is limited to the amount paid for the specific service.
12. Dispute Resolution
Before filing a dispute or chargeback, the Client agrees to:
- Contact Orin Digital directly
- Provide reasoning and allow time to resolve
- Allow corrections or revisions when applicable
False or fraudulent disputes will be contested with full documentation, including delivery logs, communication records, and project files.
13. Termination
We may terminate a project if:
- Communication becomes abusive
- Client violates these Terms
- Fraudulent or suspicious behavior occurs
- Payments are reversed or disputed illegitimately
No refunds will be issued in such circumstances.
14. Governing Law
These Terms are governed by U.S. law and the laws of the state where Orin, LLC is registered.
15. Contact Us
If you have questions about these Terms, contact us at:
Email: admin@orindigital.com
Website: https://orindigital.com
Company: Orin, LLC